Jay Matthew Computers

I am an IT Support Technician with 20+ years of experience, offering professional IT support and laptop/PC repairs in homes & offices around Hertfordshire. I am based in Welwyn Garden City and cover the surrounding areas, including Hatfield, Hertford, Potters Bar, Stevenage, Letchworth & Hitchin.

Computer Repairs in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers
Computer Repairs in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers

I Efficiently Solve Technical Problems

I founded Jay Matthew Computers in 2018 due to a lack of high quality local computer repair businesses, with the aim of providing a valued local service. Many modern businesses, notably larger ones, tend not to prioritise the customer experience, and my goal was to create a business that was notably different by offering a great customer-focused service that operates with integrity and is highly efficient. 

My Mission

I strive to offer the most reliable and efficient computer repair and IT support service in Hertfordshire, without compromising on quality or price. Through my work I demonstrate technical skill, integrity, and customer care excellence, with the goal of leaving my customers satisfied that the job has been completed efficiently and to a high standard. Local businesses thrive on word of mouth recommendations, and so consistently providing an excellent service is integral to achieving this goal.

Core Values

What Makes Me Different From The Rest?

My core values are ingrained and part of my DNA. I always strive for excellence in my work and I will always go the extra mile to provide a great customer experience.

Computer Repairs in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers
Excellent
Based on 62 reviews
Rosamond de la Bertauche
Rosamond de la Bertauche
12/10/2023
Jay has for many years successfully maintained our family's computers, but recently I was very worried when my rather ancient computer suddenly failed with a slight smell of burning! I hadn't managed to back up any of my files which included irreplaceable precious photos of a family wedding and our grandson. Jay was cautiously optimistic, diagnosing the problem on the evidence I provided over the phone. Within a couple of days he delivered my fully working computer back to me, and stayed to help me to set up a back up drive and answer all my computer queries with complete confidence, explaining in a way that I could understand and absorb. I wouldn't go to anybody else with my computer problems, I can totally trust Jay's depth of knowledge and commitment to his work. I can also understand when he explains things to me!
madhulika nambiar
madhulika nambiar
07/10/2023
Jay Mathew replied promptly to my enquiries regarding laptop repair. They communicated clearly and honestly about repair progress. Their service was quite good, including picking up my laptop from home at a convenient time.
John & Janet Goldsmith
John & Janet Goldsmith
07/10/2023
Jay came out very quickly and sorted my printer problem efficiently, displaying deep understanding. John G
Lia Parkinson
Lia Parkinson
05/10/2023
Jay did a fantastic job recovering my mac and upgrading it. Thank you so so much. Great service at a great value
Nick Cornell
Nick Cornell
30/09/2023
Sorted my IT problems with no fuss. I would strongly recommend.
Kate Peters
Kate Peters
20/09/2023
Great service and value. Would use again.
Mary Dickenson
Mary Dickenson
19/09/2023
Had a great experience with the friendly and professional service of Jay. Finally had my video player problem sorted, and learnt about birdsong and the bluebells in my garden as an added bonus, highly recommended.
Trevor Fawcett
Trevor Fawcett
21/08/2023
Prompt response. Good advice. Analisys and remedial work successful. Reasonable price. Would use again.
Isobel Greenfield
Isobel Greenfield
09/08/2023
Jay was happy to look at my laptop at short notice and quickly sorted out the reason it was very slow. A good job very well done.
Tracy Fairless
Tracy Fairless
09/08/2023
Jay is amazing. Great service even though it was something really small. Highly recommended.
Computer Lessons for Seniors & Beginners in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers

I'm here to help: Call Jay for IT Support Today!